Terms & Conditions

1. Agreement

By engaging Archway Automation for any service, you agree to these Terms and Conditions. Archway Automation is operated by Allen Manoba (ABN: to be confirmed upon registration), based in Brisbane, Queensland, Australia. These Terms apply to every automation engine, custom build, and related service we provide.

2. Services

Archway Automation provides workflow automation services for small businesses: our four preset automation engines (Accounts Receivable, Lead Capture and Nurture, Social Credibility, and Onboarding and Reactivation), custom automations scoped to your business, and related one-off services such as website and social asset builds. We do not provide business strategy, market research, or general consulting services. The specific scope, price, and timeline for your engagement are set out in the quote or service agreement provided before work begins, and current indicative pricing is available on our Services page.

3. Fees and Payment

All prices are listed in Australian Dollars (AUD) and exclude GST unless stated otherwise. Our fees have two parts:

A one-time build fee for setting up your automation, staged as 50% on signing and 50% at go-live. We do not offer a free trial, and the build fee is not waived.

An ongoing monthly fee for operating and monitoring your automation once it is live, billed in advance each month.

Where you engage more than one automation engine at the same time, a discount applies to the combined build fee only; the monthly fee is the full sum of each automation engine's monthly rate. Exact figures for your engagement are confirmed in your quote before you commit to anything.

4. The Green-Light Guarantee

Every month your automation is firing correctly and your figures are accurate, we charge the monthly fee for that month as normal. If, due to a fault in our delivery, your automation is not firing correctly or your figures are not accurate for a given month, we do not charge the monthly fee for that month. This guarantee covers our delivery only. It does not cover, and we do not guarantee, any outcome relating to your sales, revenue, leads, or client acquisition, since these depend on your market and your business, not on us.

5. Term and Cancellation

Once your automation is live, the monthly service is month to month with no minimum term. You may cancel at any time by giving us written notice; cancellation takes effect at the end of the billing month in which you notify us, and we do not provide refunds for the remainder of a month already paid for. We recommend allowing around 90 days to see the full benefit of an automation engine, but this is a recommendation, not a requirement. We may suspend or end a service if fees are overdue, or if access to the accounts and tools needed to run your automation is withdrawn or not provided.

6. Client Responsibilities

To build and run your automation, we need you to:

Provide timely access to the accounts, tools, and information required to build and operate your automation

Respond to setup questions and review requests within a reasonable time

Give accurate information about your business and how it operates

Delays caused by incomplete access, information, or late responses may extend build timelines and are not treated as a failure of our delivery for the purposes of the Green-Light Guarantee.

7. Intellectual Property

Automations we build for you run on our own automation infrastructure (including platforms such as Make, n8n, and GoHighLevel). Archway Automation retains ownership of its workflow designs, templates, methodologies, and underlying automation infrastructure. Where we build a distinct asset for you as part of a one-off service, such as a website or social content, ownership of that specific asset transfers to you upon full payment. Your own business data processed through your automation remains yours at all times. If your engagement ends, we will work with you in good faith to hand over your data, but the underlying automation build itself, as it runs on our infrastructure, is not a portable deliverable and does not transfer to you.

8. Confidentiality

We treat your business information as confidential. We will not share information you give us with third parties except where needed to deliver your service (for example, the platforms listed in our Privacy Policy, or a subcontractor engaged under confidentiality obligations equivalent to these). We may use anonymised, aggregated information to improve our services.

9. Consumer Guarantees and Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy available to you under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted, or modified. To the extent our services are found to be a supply to a consumer for the purposes of that law, our liability for failing to meet a consumer guarantee is limited, at our option and where the law allows, to resupplying the services or paying the cost of having the services supplied again.

Subject to the paragraph above, Archway Automation does not guarantee specific business outcomes, revenue figures, or client acquisition results, and our total liability arising from or in connection with an engagement is limited to the fees paid by you for that engagement in the 12 months before the claim arose. We are not liable for indirect or consequential loss.

10. Dispute Resolution and Governing Law

These Terms are governed by the laws of Queensland, Australia, and each party submits to the exclusive jurisdiction of its courts. If a dispute arises, we ask that you contact us first so we can try to resolve it directly before either party pursues any other course of action.

11. Changes to These Terms

We may update these Terms from time to time, with the current version always available on this page. Changes apply to new engagements from the date they are posted and will not reduce the guarantees that applied to a service already in progress.

12. Contact

For questions about these Terms and Conditions, contact us at contact@archwayautomation.com.au.